we always take‑customer‑shopping‑satisfaction‑and‑actual‑wearing‑experience‑as‑core‑guiding‑principles.‑we‑offer‑our‑well‑known‑90‑day‑money‑back‑guarantee‑for‑carbon‑fiber‑insoles‑and‑recovery‑footwear‑purchased‑in‑our‑store,‑while‑following‑standard‑return‑compliance‑rules‑for‑foot‑wear‑athletic‑goods.‑please‑note‑that‑our‑products‑are‑athletic‑consumer‑goods‑and‑are‑not‑medical‑devices.‑if‑you‑have‑persistent‑foot‑pain‑or‑foot‑pathological‑conditions,‑please‑seek‑advice‑from‑a‑qualified‑podiatrist‑or‑medical‑professional‑instead‑of‑relying‑solely‑on‑athletic‑foot‑gear‑performance.

under‑normal‑conditions,‑return‑applications‑can‑be‑submitted‑within‑90‑calendar‑days‑calculated‑from‑the‑logistics‑delivered‑timestamp‑of‑your‑parcel.‑this‑return‑window‑matches‑our‑public‑90‑day‑money‑back‑guarantee‑commitment,‑allowing‑users‑enough‑time‑to‑complete‑the‑product‑break‑in‑cycle‑and‑test‑shock‑absorption,‑fit‑and‑long‑time‑wearing‑comfort.‑all‑return‑items‑must‑be‑sent‑back‑in‑proper‑condition:‑no‑heavy‑scratches‑on‑carbon‑fiber‑layers,‑no‑cutting‑or‑manual‑alteration‑of‑insoles,‑no‑heavy‑dirt‑or‑abrasive‑wear‑on‑recovery‑shoe‑soles,‑complete‑original‑factory‑packaging,‑brand‑tags‑and‑attached‑instruction‑manuals‑must‑be‑returned‑together.‑products‑with‑man‑made‑damage,‑cut‑modified‑insoles,‑severe‑outdoor‑wear‑and‑missing‑original‑packaging‑will‑not‑qualify‑for‑full‑refund‑under‑return‑inspection‑standards.‑products‑damaged‑by‑misuse‑are‑excluded‑from‑guarantee‑coverage.

every‑return‑application‑must‑be‑initiated‑through‑official‑customer‑service‑channels.‑you‑need‑to‑supply‑your‑order‑number,‑product‑information,‑detailed‑return‑reason‑and‑real‑product‑photographs‑showing‑item‑current‑status.‑after‑our‑team‑reviews‑and‑approves‑your‑application,‑we‑will‑issue‑an‑official‑return‑authorization‑number‑together‑with‑detailed‑return‑shipping‑guidance.‑parcels‑returned‑without‑valid‑return‑authorization‑will‑be‑rejected‑by‑warehouse‑receiving‑staff‑and‑cannot‑trigger‑refund‑processing.‑please‑make‑sure‑to‑communicate‑and‑get‑confirmation‑from‑support‑before‑you‑send‑any‑goods‑back.‑all‑90‑day‑guarantee‑claims‑still‑require‑official‑rma‑return‑authorization‑submission.

for‑returns‑caused‑by‑personal‑reasons‑such‑as‑unsatisfactory‑fit,‑mismatched‑performance‑expectations‑or‑change‑of‑mind‑under‑90‑day‑guarantee‑scope,‑the‑customer‑shall‑bear‑return‑shipping‑cost‑independently.‑our‑free‑world‑wide‑shipping‑offer‑only‑covers‑out‑bound‑delivery‑from‑our‑warehouse‑to‑customer‑destination‑and‑does‑not‑include‑return‑freight‑expenses.‑after‑warehouse‑receives‑and‑inspects‑return‑shipment‑and‑confirms‑compliance‑with‑return‑standards,‑we‑process‑refund‑to‑your‑original‑payment‑method‑within‑5‑10‑business‑days.‑actual‑fund‑arrival‑time‑depends‑completely‑on‑the‑processing‑efficiency‑of‑your‑bank‑or‑payment‑institution‑which‑we‑cannot‑control.

if‑products‑arrive‑with‑factory‑defects‑such‑as‑cracked‑carbon‑fiber‑layers,‑shoe‑stitching‑failure,‑packaging‑damage,‑wrong‑items‑shipped‑or‑missing‑units‑caused‑by‑our‑warehouse‑packing‑and‑dispatching‑mistakes,‑we‑provide‑free‑after‑sales‑solutions.‑please‑take‑clear‑photographs‑of‑defective‑product‑and‑outer‑package‑within‑7‑days‑after‑receiving‑goods‑and‑send‑to‑customer‑service.‑after‑verification‑we‑will‑offer‑your‑choice‑of‑free‑replacement,‑full‑refund‑or‑partial‑refund‑according‑to‑your‑preference,‑and‑we‑cover‑corresponding‑return‑and‑re‑shipping‑costs.‑factory‑defect‑cases‑are‑separate‑from‑subjective‑satisfaction‑‑based‑90‑day‑money‑back‑guarantee‑returns.

damage‑and‑performance‑failure‑caused‑by‑improper‑personal‑use,‑incorrect‑storage‑conditions,‑private‑cutting‑modification‑of‑insoles,‑excessive‑outdoor‑abrasion‑and‑mis‑handling‑are‑not‑covered‑by‑our‑return‑and‑90‑day‑guarantee‑scope.‑carbon‑fiber‑insoles‑and‑recovery‑footwear‑need‑to‑be‑used‑and‑maintained‑in‑strict‑accordance‑with‑official‑product‑instruction‑manuals.‑product‑deterioration‑or‑damage‑arising‑from‑non‑standard‑use‑and‑mis‑application‑shall‑be‑the‑customer’s‑own‑responsibility‑and‑will‑not‑qualify‑for‑refund‑or‑compensation.‑individual‑subjective‑discomfort‑that‑does‑not‑come‑from‑factory‑defects‑falls‑under‑the‑90‑day‑money‑back‑guarantee‑policy‑but‑still‑needs‑to‑meet‑product‑return‑physical‑condition‑requirements.

discounted‑goods‑bought‑during‑summer‑promotional‑sales‑follow‑exactly‑the‑same‑90‑day‑guarantee‑and‑return‑policy‑as‑regular‑priced‑merchandise.‑refund‑amount‑is‑calculated‑based‑on‑actual‑amount‑customer‑paid‑after‑discount‑deduction.‑we‑forbid‑malicious‑return‑behaviors‑including‑large‑scale‑frequent‑returns‑and‑trial‑and‑return‑fraud‑patterns.‑we‑reserve‑the‑right‑to‑reject‑return‑applications‑and‑restrict‑future‑order‑privileges‑for‑accounts‑with‑abnormal‑return‑records.

we‑reserve‑the‑right‑to‑optimize‑and‑adjust‑this‑refund‑and‑return‑policy‑according‑to‑business‑development‑and‑industry‑norms.‑the‑latest‑policy‑text‑published‑on‑this‑web‑page‑shall‑prevail.‑the‑policy‑version‑effective‑on‑the‑date‑you‑place‑your‑order‑shall‑govern‑your‑order‑after‑sales‑rights‑and‑interests.